Privacy Policy

Last updated: 31 August 2026

JUNKED respects your privacy and handles personal information in accordance with applicable Australian privacy requirements.

1. Information we collect

We may collect information including:

  • your name;

  • phone number;

  • email address;

  • collection address;

  • suburb;

  • photographs of items or material for collection;

  • booking details;

  • quote information;

  • preferred collection dates;

  • payment-related information; and

  • communications you send to us.

2. Why we collect information

We use personal information to:

  • provide quotes;

  • process bookings;

  • schedule and complete collections;

  • contact you about your booking;

  • process payments;

  • issue receipts and service communications;

  • respond to enquiries;

  • manage customer records; and

  • improve our services.

3. Photos

Photos submitted through our booking or quote process are used to assess the items or materials to be collected, determine pricing and plan the collection.

Customers should avoid including unnecessary personal or sensitive information in submitted photographs.

4. Payments and service providers

JUNKED may use third-party service providers to operate parts of its booking and payment systems.

This may include services such as Jotform for forms and booking information and Square for payment processing.

These providers may process information in accordance with their own privacy policies and terms.

JUNKED does not generally receive or store full payment-card details.

5. How we use and disclose information

We use personal information only where reasonably necessary to operate the business and provide the requested service.

We may disclose information to third parties where reasonably necessary to complete a service, comply with legal requirements or operate our systems.

We do not sell customer personal information.

6. Storage and security

JUNKED takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored through the systems and service providers used to operate the business.

No electronic storage or transmission system can be guaranteed to be completely secure.

7. Access and correction

You may contact JUNKED if you wish to request access to personal information we hold about you or ask us to correct information that is inaccurate.

8. Retention

We may retain booking, quote, payment and customer records for as long as reasonably required for business, accounting, legal, insurance and record-keeping purposes.

Information that is no longer required may be deleted or securely disposed of where practical.

9. Marketing

JUNKED may contact existing or prospective customers about services where permitted by law.

You may ask us to stop sending marketing communications at any time.

Operational messages relating to an active booking or quote are not marketing communications.

10. Changes to this Privacy Policy

JUNKED may update this Privacy Policy from time to time.

The current version will be published on this website.

11. Contact

For privacy questions, access or correction requests,

contact:

JUNKED — Rubbish Removal & Tip Runs

Email: hello@getjunked.com.au

Phone: 0456 950 661

Website: getjunked.com.au